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Managing the unexpected : assuring high performance in an age of complexity Preview this item
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Managing the unexpected : assuring high performance in an age of complexity

Author: Karl E Weick; Kathleen M Sutcliffe
Publisher: San Francisco : Jossey-Bass, ©2001.
Series: University of Michigan Business School management series.
Edition/Format:   Print book : English : 1st edView all editions and formats
"Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to  Read more...

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Additional Physical Format: Online version:
Weick, Karl E.
Managing the unexpected.
San Francisco : Jossey-Bass, ©2001
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Karl E Weick; Kathleen M Sutcliffe
ISBN: 0787956279 9780787956271
OCLC Number: 46366219
Description: xvi, 200 pages ; 24 cm.
Contents: Managing the unexpected: what business can learn from high reliability organizations --
The expected--and the unexpected --
A closer look at process and why planning can make things worse --
Assessing your capabilities for assured performance --
Organizational culture and the unexpected --
How to manage mindfully.
Series Title: University of Michigan Business School management series.
Responsibility: Karl E. Weick, Kathleen M. Sutcliffe.
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High reliability organizations (HROs), such as ER units in hospitals or firefighting units, are designed to perform under stress and pressure. This work aims to turn your organization into a  Read more...


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"'s worth reading..." (Professional Manager, January 2002)

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